Shipping

Free shipping

• Compact items (that fit our standard shipping bag) ship free anywhere in Australia on orders over $100. Under $100, a flat rate applies at checkout.
• Larger items ship free on orders over $100, to addresses within 30km of a capital city (except Darwin) — this doesn't apply to oversized items.

Outside these conditions, standard shipping rates apply and are calculated at checkout.

Dispatch times

Orders placed before 1:00pm (Adelaide time) Monday to Friday are dispatched the same day. Orders placed after 1:00pm, or on weekends, go out the next business day. Most orders are dispatched within 48 hours.

Delivery methods

We ship primarily via Australia Post, with courier services used for some deliveries where it works out better for you. Local Adelaide orders may go out via our own delivery service.

• Australia Post (surface mail) — typically 2–5 business days; check with your local post office if it's running later than that.
• Next-day delivery — may be available for Adelaide customers on items marked 'In-Stock' — contact us to confirm before ordering if timing is critical.

Order status

You'll get two emails: one confirming we've received your order, and a second once it's processed, with your tax invoice attached. You can also check pending and shipped orders any time from your Account page.

Stock & availability

If an item isn't marked as 'In-Stock', contact us and we'll give you an ETA before you order.

International orders

We ship to a limited range of countries outside Australia — email us at sales@ceceres.com.au before ordering to confirm we can deliver to you.

If we can, you're responsible for any import duties or taxes charged when the parcel reaches your country — these vary by country, and we have no control over them or visibility of what they'll be. Check with your local customs office for your country's exemption threshold before ordering. As the importer, you're responsible for complying with your country's import laws. If your order is a gift, customs still requires us to declare its value on the package, even if it's marked "Gift."

Freight damage

We check every item before it leaves us, so transit damage is rare — but if it happens: note any visible damage to the packaging with the delivery driver if you can (it helps, but isn't essential), and contact us immediately if the contents are damaged. Keep the box and all packaging. Please don't send damaged goods back to us until we've authorised the return.