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If you are not happy with your purchase, please contact our online sales assistants by email. Contact us at sales@ceceres.com.au We will happily work through any issues you may have, and find a solution to any problems.
If your purchased item is:
- Faulty or damaged
- Different to that described
- Not functioning as intended
We can offer a refund, repair, exchange or store credit as applicable.
Returned goods must include a copy of your sales receipt. For more information, please email us. Contact us via email or phone to advise us of any problem. We can then authorise the return.
Purchasers are responsible for shipping charges back to us, which will be deducted from the refund once goods have arrived back in store.
Purchasers may incur 3rd party fees on refunds.
Please make sure that you pack the item(s) and all paperwork back into the original box with all protective covers and foam.
Please do not write on the manufacturer's box (if there is one).
Make a copy of the invoice for your records. Place the original invoice inside the box.
With the exception of warranty claims, return requests must be submitted within 14 days of the shipping date or within 7 days of receiving the goods.
Are You A School In Need Of Gear?
Music Education & Supplies
Cecere’s has been providing Music equipment to schools around Australia for 50+ years. Our top-notch knowledge of all instruments (not just popular instruments) has made us the go-to store for music education. Need a dulcimer or a lute? We’re your team!
Tell us what you need and we’ll do the work
Contact us, let us know what you need and we’ll do the rest. We’ll find the best equipment for you at the right price and send you the quote, so all you have to do is say “yes!”